Shipping and Returns

Shipping Policy

Last Updated: 3rd February 2025

At St. Lisse, we offer a mix of digital products and physical merchandise (apparel and notebooks). Below, you'll find details on how we handle shipping for each type of product.

Digital Products (Instant Download)

  • All digital templates and designs are delivered instantly via email after purchase.
  • You will receive a download link at checkout and in your email confirmation.
  • No physical product will be shipped.

If you don’t receive your download within 15 minutes, please check your spam folder or contact us at hello@stlisse.com or in the chat box for assistance.

Shipping for Physical Products (Apparel & Notebooks)

We currently ship within United States, Canada, United Kingdom and Australia. For other countries please email hello@stlisse.com or in the chat box. Shipping times and costs depend on your location and the selected shipping method.

Processing Times:

  • Orders are processed within 2-4 business days (excluding weekends and holidays).
  • Once shipped, you’ll receive a confirmation email with tracking details.

Estimated Shipping Times:

  • U.S. Orders: 2-3 business days
  • International Orders: 5-8 business days

(Shipping times may vary due to carrier delays, customs processing, or peak seasons.)

Shipping Rates:

  • Standard shipping rates apply and are calculated at checkout.
  • Free shipping is available for orders over $150 on apparel (shirts and sweaters).

Order Issues & Returns

  • If your order is delayed, lost, or arrives damaged, please contact us within 7 days of delivery at hello@stlisse.com.
  • Digital products are refundable if they did not meet your expectations.
  • For physical items, we accept returns or exchanges within 30 days of delivery if they are unworn and in original condition.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, VAT, or import taxes required by their country.

If you have any questions, feel free to reach out at hello@stlisse.com.

 

30-Day Returns

1. There is a no-questions-asked 30 day return policy on shirts and sweaters.

2. If you're unhappy with your items (shirts and sweaters), for any reason at all, simply initiate a return here by emailing hello@stlisse.com with the following details below:

  • Order number
  • Reason for return

3. If you are are wanting to know about the progress of a return, please check your inbox and spam folders first for any emails from St. Lisse Store. 

4. If the return is about a faulty item, YOU MUST ATTACH A PHOTO/VIDEO so I can assess and resolve the issue as quickly as possible.

3. I will cover the cost of Change of Mind return shipping.